Help center

How can we help?

Quick answers to the questions we hear most. Can’t find what you’re looking for? Email [email protected].

  • What can I send you?

    Anything that has a menu on it. JPEG and PNG photos, PDFs, HEIC straight from an iPhone, WEBP, even a chalkboard photographed at a tilt. We’ll auto-rotate, deskew, and parse it.

    Maximum file size is 10 MB. Most phone photos come in well under that.

  • Does handwriting work?

    Yes — including handwritten chalkboards, cursive specials, and the kind of marker-on-butcher-paper menus you find at smaller spots. Handwriting is harder than typed text and our confidence score will reflect that, but we usually nail the items and prices. Edge cases: ornate calligraphy and mixed-language menus where a section switches script mid-page.

  • How long does parsing take?

    About 30 seconds for a typical one-page menu. Multi-page PDFs and very dense menus (think: 80+ items, multiple sections, modifiers and sub-sections) can take up to a minute. The demo at menupublish.com/demo shows the live timing.

  • Where does the parsed menu actually publish to?

    MenuPublish hands back structured data and a hosted URL out of the box. From there, the most common targets are:

    • WordPress via our plugin — the parsed menu renders directly inside your existing theme.
    • Squarespace, Wix, Webflow via embed code we generate for you.
    • Custom sites via our JSON API — the same structured data we use internally.

  • What if MenuPublish gets something wrong?

    You can edit any item before publishing. Every dish, price, description, and section is editable. We also flag low-confidence fields so you know where to look first — typically a smudged price or an unusual ingredient name.

  • How do I update the menu next week?

    Same way you uploaded the first time: text or email a new photo. The new menu replaces the old one (with a one-click revert if something went sideways). No CMS, no logins for the kitchen, no retyping.

  • Is the menu accessible / ADA compliant?

    Yes. Because we publish your menu as structured HTML rather than as a flat PDF or image, screen readers can read it, search engines can index it, and Google can pull it into its rich snippets. That’s actually the whole point.

  • Can agencies manage multiple restaurants?

    Yes — multi-restaurant accounts are first-class. One login, one billing relationship, separate publishing destinations per client. If you’re an agency with five or more restaurant clients, get in touchand we’ll get you set up.

  • What if I have a problem you don't see here?

    Email [email protected] — we read every message and a human (usually an annoyingly fast one) will get back to you. Status of the live system is on the status page.